Privacy Policy

Last Updated: June 26, 2026

Chicago Paws District LLC (“Chicago Paws District,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, book an evaluation, use our services, communicate with our team, opt in to SMS/text messaging, or interact with us online.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide to us, including:

Your name
Email address
Phone number
Home address or general location
Emergency contact information
Dog’s name, breed, age, behavior history, medical information, vaccination records, and care needs
Reservation, evaluation, daycare, boarding, training, or enrichment requests
Payment and billing information
SMS/text messaging opt-in status, consent records, message preferences, and communication history
Photos, videos, notes, or report card details related to your dog’s care
Any other information you choose to provide through our website, forms, email, phone, text, client portal, or booking system

We may also automatically collect limited website usage information, such as browser type, device information, pages visited, referring pages, and how users interact with our website.

How We Use Your Information

We use the information we collect to:

Schedule evaluations, daycare, boarding, training, enrichment, adventure camp, and other services
Communicate with you about your dog’s care
Confirm reservations and service details
Send report cards, photos, updates, reminders, and important notices
Maintain accurate client and dog profiles
Verify vaccination and health records
Process payments and manage billing
Respond to inquiries and customer service requests
Send email, phone, client portal, and SMS/text communications when permitted
Improve our website, services, safety procedures, facility operations, and client experience
Send marketing emails, promotions, updates, or announcements when permitted
Comply with legal, safety, insurance, regulatory, or operational requirements

SMS/Text Messaging

Chicago Paws District may offer SMS/text messaging to clients and prospective clients who provide their phone number through our website, booking system, contact forms, client portal, in person, by phone, or through other communications with our team.

Our SMS messaging program may include messages related to dog evaluations, daycare, boarding, training, reservations, appointment reminders, schedule updates, vaccination reminders, report cards, service updates, account notices, customer support, promotions, special offers, and other Chicago Paws District communications.

By providing your phone number and opting in to receive text messages, you agree to receive SMS messages from Chicago Paws District at the phone number provided.

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

You may opt out of SMS messages at any time by replying STOP to unsubscribe. After opting out, you may receive a final confirmation message confirming that you have been unsubscribed.

For assistance, reply HELP or contact us directly at woof@chicagopawsdistrict.com.

Opting out of promotional SMS messages may not prevent Chicago Paws District from contacting you through other methods, including email, phone, or client portal messages, when necessary for service-related, safety-related, account-related, or legally required communications.

SMS Consent and Mobile Information

Chicago Paws District does not sell, rent, trade, or share SMS opt-in information, mobile phone numbers, or text messaging consent with third parties, affiliates, or lead generators for marketing or promotional purposes.

All sharing categories listed in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.

We may use trusted service providers to help deliver SMS messages on our behalf. These providers are only permitted to use SMS-related information as necessary to provide messaging services to Chicago Paws District and are not permitted to use that information for their own marketing purposes.

Dog Photos, Videos, and Report Cards

As part of our services, Chicago Paws District may take photos, videos, and written notes of dogs in our care. These may be used for daily report cards, client updates, internal records, marketing, social media, website content, or promotional materials, unless otherwise restricted by written agreement.

If you do not want your dog’s photo or video used for marketing or social media purposes, please contact us in writing at woof@chicagopawsdistrict.com.

Payments and Billing

Payment information may be collected and processed through third-party payment providers, booking platforms, or client management systems. Chicago Paws District does not intentionally store full credit card numbers on our website. Payment processing is handled by secure third-party providers according to their own privacy and security practices.

Email, Phone, and Client Communications

By submitting your contact information, booking a service, creating an account, or communicating with us, you may receive service-related emails, texts, phone calls, or client portal messages from Chicago Paws District.

These communications may include reservation confirmations, appointment reminders, report cards, vaccination notices, schedule updates, policy updates, billing notices, account notices, and other information related to your dog’s care.

You may also receive marketing emails, promotional messages, announcements, or special offers when permitted. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us directly. Please note that even if you opt out of marketing messages, we may still send necessary service-related communications.

Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use our site, improve website performance, support advertising, and improve the user experience.

These tools may collect information such as browser type, device type, pages visited, time spent on pages, referring websites, and general website interaction data.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly without cookies.

How We Share Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business, provide services, process payments, communicate with clients, support our website, protect safety, or comply with legal obligations. These may include:

Booking and client management platforms
Payment processors
Email communication providers
SMS/text messaging service providers acting on our behalf
Website hosting and analytics providers
Marketing and advertising service providers
Veterinarians, emergency clinics, or animal care professionals when needed for your dog’s safety
Insurance providers, legal advisors, or government authorities when required
Service providers who help us operate our business

We require service providers to use information only for the purposes of providing services to Chicago Paws District.

SMS opt-in information, mobile phone numbers, and text messaging consent are excluded from the sharing categories above and will not be sold, rented, traded, or shared with third parties, affiliates, or lead generators for marketing or promotional purposes.

Legal, Safety, and Emergency Disclosures

We may disclose information when we believe it is reasonably necessary to comply with applicable law, regulation, legal process, insurance requirements, or government request.

We may also disclose information when necessary to protect the safety, rights, property, or well-being of Chicago Paws District, our staff, our clients, dogs in our care, or others.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no website, online system, email platform, SMS platform, or digital storage method can be guaranteed to be completely secure.

By using our website or services, you understand and accept this risk.

Data Retention

We may retain client, dog, reservation, communication, SMS consent, payment, service, safety, and operational records for as long as necessary to provide services, manage our business, comply with legal obligations, resolve disputes, maintain safety records, support insurance needs, and meet operational requirements.

Certain records may be retained even after you stop using our services if retention is necessary for legal, safety, business, insurance, accounting, or dispute-resolution purposes.

Your Choices

You may contact us to:

Update or correct your personal information
Request removal from marketing emails
Opt out of SMS messages by replying STOP
Request help with SMS messages by replying HELP
Ask questions about how your information is used
Request that your dog’s photos or videos not be used for marketing purposes

Certain records may need to be retained for legal, safety, business, insurance, accounting, or operational purposes.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete it.

Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. Chicago Paws District is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, our SMS messaging practices, or how your information is handled, please contact us:

Chicago Paws District LLC
4520 N Broadway
Chicago, IL 60640

Email: woof@chicagopawsdistrict.com
Website: www.chicagopawsdistrict.com